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Clients Comments
I have just placed an on line order with you and in realising I made an error, have phoned to amend the order. The young gentleman I spoke to was extremely helpful and the customer service was excellent. His helpful attitude made all the difference; I shall definitely be coming back to you again.
Sarah, National Trust
Delivery
Delivery
All orders placed before 10.00am will be dispatched that same day.
Orders placed after 10.00am will be dispatched the following day.
Orders placed after 10.00am will be dispatched the following day.
Orders placed after 10.00am on a Friday will be dispatched the following Monday.
Listed below are the delivery services which are determined by weight and length, please note that on rare occasions you may receive more than one delivery for a single order.
Listed below are the delivery services which are determined by weight and length, please note that on rare occasions you may receive more than one delivery for a single order.
| Royal Mail Parcel Service £4.99 3-5 working days up to 1.9kg Max and under 1.5m (5') in length  |
Royal Mail Parcel Service £7.50 3-5 working days up to 4kg Max and under 1.5m (5') in length |
|
| TNT Couriers
£9.99 Next Day up to 4kg
 |
TNT Couriers £10.95 Next Day up to 15.5 kg |
|
| TNT Couriers £14.95 Next Day up to 30.5kg |
Our couriers typically deliver Monday to Friday, 9am - 6pm. Please note Saturday and Sunday are not classed as working days.
If you are from Northen Ireland or any of The Islands to avoid delays you must select the drop down option on the checkout screen which says 'Northern Ireland' or 'Jersey' or 'Guernsey' Please note that for these destinations we cannot guarentee next working day.
A delivery option to collect your goods directly from the farm is also available, it is stated as Collect From Farm obviously this will not charge you a delivery cost. Please only select this option if you wish to pick up your goods from the farm otherwise you may experience delays in receiving your order.
A delivery option to collect your goods directly from the farm is also available, it is stated as Collect From Farm obviously this will not charge you a delivery cost. Please only select this option if you wish to pick up your goods from the farm otherwise you may experience delays in receiving your order.
For large volume orders a pallet delivery option is also available on request please phone 01278 691540 for more information
Frequently asked Delivery questions:
Can I change my delivery address?
Unfortunately, we cannot change a delivery address once the order has been despatched.
Do I need to sign for my delivery?
Yes, a signature is requested for items delivered using our next day service.
What happens if I am not in when you try to deliver?
If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card and then take your order back. Please read the card which will explain what you need to do, they will either try and re-deliver or in some cases you may need to pick your order up from the depot.
Who will be delivering my goods?
TNT couriers and Royal Mail dispatch all of our goods, who will deliver your order depends on the weight of the goods you have selected.
When will I receive my order?
If you placed your order on Monday before 10.00am it would be dispatched that same day using either; our UK Standard Service at 3-5 working days or our TNT Next Day service.
For our Standard Service the earliest you could receive your order would be Thursday morning and the latest you could receive your order would be the following Monday aternoon.
For our Standard Service the earliest you could receive your order would be Thursday morning and the latest you could receive your order would be the following Monday aternoon.
For our TNT Next Day Service you would expect to receive the goods anytime between 9:00 - 6:00pm Next working day.
What is a delivery working day?
Monday, Tuesday, Wednesday, Thursday and Friday are all classed as delivery working days, Saturday, Sunday and Bank holiday days are not classed as delivery working days
Can I receive my order using a quicker service?
Yes you can receive you order using one of our next day services, but you will have to pay more to use the service. At the checkout screen please select the drop down box which states 'next day'
Do you deliver outside the U.K.?
Yes we can deliver outside of the U.K. at an extra cost, please call +44 01278 691540 for international enquiries
My order has been delivered but only half of it is here?
On some occasions due to weight and size restrictions some orders maybe dispatched in two parts, i.e. the first half of your order may arrive on a Tuesday and the second half will likely arrive on a Wednesday, part orders still fall under our delivery service timeframes and if you do not receive both parts of you order within your delivery service timeframe please call us.
I live in Nothern Ireland or any of The Islands?
If you live in Northern Ireland or any of The Islands please make sure you select the 'N.Ireland' 'Jersey' or 'Guernsey' delivery option on the checkout page
My Order has not been delivered
If your order has not been delivered please contact us within 14 working days.