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Terms & Conditions
1. Information about us
The Site is operated by Somerset Willow Growers Limited ("we" / "us"). We are registered in England and Wales under company number 5933499 and with our registered office at Torre Lea House, 33 The Avenue, Yeovil, Somerset, BA21 4BN. Our VAT registration number is GB 890 9185 81.
2.1 We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order (e.g. Standard Delivery or Next Day Delivery).
2.2 We will usually deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of Products ordered. Deliveries must be signed for at the delivery address.
Due to adverse weather conditions through the winter period it may not always be possible to deliver a next working day delivery as specified.
3. Risk and Ownership
3.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
3.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products-, (including delivery charges) whichever is the later.
4. Products, Materials, Weights, Sizes and Lengths
4.1 Bamboo Products
Bamboo poles have a slight taper from butt to end of about 20 – 25% from time to time small cracking may occur in some poles due to heat expansion.
Bamboo poles advertised on our site are not heat treated, treated in any other way or form and may not be suitable for building or structual work, bamboo poles advertised for sale on our site are to be used at the customers own risk. Lengths given are approximate lengths.
4.2 Willow Products
All willow products advertised on our site are suitable for weaving applications. Weights given are as accurate as possible but due to moisture loss in transit maybe slightly different when received, lengths are approximate for each bundle, Approximate rod amounts will vary from bundle to bundle and are not guaranteed.
4.3 Cane and Rattan Products
Cane and Rattan product weights given are as accurate as possible but due to moisture loss in transit maybe slightly different when received, lengths are approximate for all cane and rattan. Rattan Poles may have smaller off cuts in some bundles to make up the exact weight displayed. Circumference given of cane/rattan pole and rods is as accurate as possible but may sometimes include larger or smaller pieces than actually advertised.
4.4 Living Willow
Living Willow is advertised and sold as ‘living’ we regret to say that we cannot guarantee that when the willow is delivered and received by the customer that the willow will still be physically living neither can we guarantee that the planting of ‘Living willow’ will keep it alive.
4.5 Photos, images and pictures of products
All products images shown on the site are purely for advertising purposes and may not be an exact replica of what you receive due to the colour variation in some materials, and the nature of the different products that we sell.
5. Price and Payment
5.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.
5.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.
5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
5.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the "Payment Details" page.
5.5 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
5.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
Refunds and Returns
For information on receiveing a refund or returning goods back to us please see the 'Help' section of our website which can be found at the bottom right handside of site footer.